Rūpestėlis is not traditional SaaS — it's a voluntary club. You join freely, use fairly, can leave anytime. We optimize for your wellbeing, not engagement time. Sigillum is a pre-order — each key is individually crafted, like a commissioned painting. You can cancel for full refund within 48 hours of purchase (if jeweler hasn't started yet).
These terms are concluded between:
Service Provider: UAB Rūpestėlis Holding
Company code: 307514683
Registered office: J. Savickio g. 4, LT-01108 Vilnius, Lithuania
Email: tomas@rupestelis.com
Service Recipient: You — a natural person (18+) or legal entity using Rūpestėlis services.
These terms apply to all Rūpestėlis services including: rupestelis.com, Sigillum Unicum order, Heart Members club, Augimo Akademija, Founding 50 application, CaaS, Animark, and other products.
Rūpestėlis is a voluntary club, not a buyer-seller relationship. We voluntarily take on commitments that classic SaaS doesn't. In return — we expect fair use.
Our products are NOT optimized for maximum time-in-app. We optimize user wellbeing post-session. This is the fundamental difference from Character.AI, Replika, and other engagement-driven companion products. If our agent suggests closing the app and calling family — that's by design.
Per the NOVA Charter, our ethical code constrains business decisions. You can read the public Charter here. If ethics ever conflicts with profit — ethics wins.
Your data is yours. We are custodians, not owners. You can view, export, delete at any time. Details — in Privacy Policy.
The Rūpestėlis ecosystem includes (not all live simultaneously):
| Product | What it is | Status (2026-05) |
|---|---|---|
| Sigillum Unicum | Physical key with cryptographic identity | Live (pre-order) |
| Rūpestėlis ID | Heart Members club | Live (registration) |
| Augimo Akademija | Learning platform | Founding 50 cohort |
| CaaS | Compliance-as-a-Service | Live (B2B) |
| Animark | Veterinary AI agent | Development |
| Antkaklis | Pet IoT | Q3 2026 |
| Skrynia | Memory preservation product | Q3-Q4 2026 |
| Genesis | Biological agent platform | Live (B2B) |
| Geniju Akademija | Lifelong AI Witness | Q4 2026+ |
Sigillum is a made-to-order product. An order creates a production task for our jewelry partner in Lithuania or Poland. Each key is personally crafted, sigillum-signed (cryptographic identity), and packaged.
May arrive earlier or later depending on jeweler's load. We notify changes by email.
Sigillum is a made-to-order product — each key is individually crafted, like a commissioned painting. Under EU Consumer Directive Article 16(c), the 14-day withdrawal right does not apply to such items. But under our Voluntary Club principles, we voluntarily offer the following:
Refund process: write to tomas@rupestelis.com, response within 24 hours, money back within 5-10 business days.
We currently ship to 28 EU/EEA countries: LT, LV, EE, PL, DE, FR, NL, BE, IT, ES, PT, AT, IE, SE, DK, FI, LU, GR, CZ, SK, SI, HR, HU, RO, BG, MT, CY, GB. For other countries — contact directly.
Shipping cost included in price. No hidden customs or transit fees within EU.
Each key has a unique SHA-256 hash, verifiable via rupestelis.com/verify by scanning the QR code on the key. This guarantees:
Founding 50 is a limited cohort of the first 50 Augimo Akademija students. Submitting an application is NOT automatic acceptance. We review each application personally. Response — within 14 days.
Founding 50 members receive:
Founding 50 is not sold for money — only via application form.
Membership — free. Benefits:
Departure — anytime, via button or email. Within 6 months of departure, data is deleted (with tax law exception for orders).
By using our services you agree to:
We commit to:
Legal context. In 2025, US Judge Anne Conway in Garcia v. Character Technologies ruled that LLM-based agent outputs qualify as a product, not First Amendment-protected speech — therefore product liability principles apply. We accept this interpretation and design our agents accordingly.
When using our AI agents (CaaS, Animark, Akademija assistants, etc.), you acknowledge:
We strive to deliver services at the highest quality, but:
Our maximum liability for any incident is limited to the amount you paid us in the past 12 months (or €500, whichever is higher).
We're not responsible for delays caused by: war, pandemic, government decisions, natural disasters, jewelry partner inability to produce, material supply shortages, infrastructure failures. In such cases — we notify immediately and offer either a wait or a refund.
The entire Rūpestėlis ecosystem (logos, design, code, agent personalities, NOVA Charter wording, Sigillum hash system, Loneliness Index scale) is our intellectual property.
Open-source elements (if released) — under their respective licenses (Apache 2.0, MIT, AGPL).
We may update these terms. Material changes (refund policy, pricing structure, user rights) — announced by email with at least 30 days advance notice. You have the right to reject new terms — services then end.
These terms are governed by Lithuanian law. Disputes are first resolved through negotiation. If unsuccessful — Vilnius District Court (jurisdiction of UAB registered office).
EU consumers may use the Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
Terms apply from start of service usage. You can stop using anytime. Payment obligations (completed orders) continue regardless of service termination.
Any question about these terms:
Tomas Margelis · CEO
tomas@rupestelis.com
Response within 7 business days. Personally.